From: BYFIELD, Fiona (CROYDON HEALTH SERVICES NHS TRUST) <fiona.byfield@nhs.net>
Sent: Thursday, June 20, 2024 2:11 PM
To: CHSUsers <ch-tr.CHSUsers@nhs.net>
Subject: RESOLVED - IMPORTANT DIGITAL SYSTEM INFORMATION - NHS Mail Portal currently unavailable- 502 Bad Gateway error - Thursday 20th June 2024
IMPORTANT DIGITAL SYSTEM INFORMATION
RESOLVED - NHS Mail Portal error – 502 Bad Gateway - when logging into the NHS Mail Portal
Thursday 20th June 2024
SERVICE:
NHS MAIL PORTAL
PRIORITY:
HIGH
NHS MAIL REFERENCE:
INC43802177
LOCATIONS AFFECTED:
National
DESCRIPTION:
There was an issue with the NHSmail Portal preventing users from connecting:
Error when accessing https://portal.nhs.net/
This has been resolved. See Announcement for full update:
https://support.nhs.net/2024/06/inc43802177-nhsmail-portal-unavailable/
UPDATE:
This has been resolved.
The Accenture engineers have investigated and remediated a communication issue with some backend servers. Please retry portal.nhs.net before logging a ticket. They will continue to monitor for the rest of week.
**IMPORTANT** All NHSmail users will need to register for MFA before 30th June 2024. Click here for more information on how to register for MFA
Forgotten your NHSMail password? - You can unlock and reset your password yourself. You will need to setup at least one authentication method on your account click here for more information.
Help us to get to the urgent phone calls quickly. If you want to raise a non-urgent issues please use the Self-Service portal
Locked out of your network account? (computer login) – Wait 15 minutes and try again.
For your complete guide to Digital Services please see our Digital Services Hand-book
For a Checklist for New Starters click here
‘New’ For an Checklist for staff leaving the Trust click here
Use EGRESS to send large files.
Click the link for more information.
How to send large files using NHS Mail (Egress)
For out of hours issues that impact patient care or system outages, please contact main switchboard who will contact our on-call engineers. We do not reset passwords during out of hours.
If you no longer work at this Trust and want to stop receiving these emails, please click here to request to nominate yourself as a Leaver from Croydon Health Service
Excellent care for all
Home Community Hospital
Professional Compassionate Respectful Safe
See NHS Announcement for latest information – https://support.nhs.net/2024/06/inc43802177-nhsmail-portal-unavailable/
From: BYFIELD, Fiona (CROYDON HEALTH SERVICES NHS TRUST) <fiona.byfield@nhs.net>
Sent: Thursday, June 20, 2024 12:26 PM
To: CHSUsers <ch-tr.CHSUsers@nhs.net>
Subject: IMPORTANT DIGITAL SYSTEM INFORMATION - NHS Mail Portal currently unavailable- 502 Bad Gateway error - Thursday 20th June 2024
IMPORTANT DIGITAL SYSTEM INFORMATION
NHS Mail Portal error – 502 Bad Gateway - when logging into the NHS Mail Portal
Thursday 20th June 2024
SERVICE:
NHS MAIL PORTAL
PRIORITY:
HIGH
NHS MAIL REFERENCE:
INC43802177
LOCATIONS AFFECTED:
National
DESCRIPTION:
We are aware of an issue with the NHSmail Portal preventing users from connecting.
Error when accessing https://portal.nhs.net/
See NHS Announcement for latest information –
https://support.nhs.net/2024/06/inc43802177-nhsmail-portal-unavailable/
UPDATE:
NHSmail engineers are urgently investigating to determine the cause.
WORKAROUND:
Staff can use their Outlook Desktop to read, send, and receive emails if they are experiencing these issues.
For users who access their email via the NHSmail Portal email link, please navigate to https://outlook.office.com/mail in a new browser (Microsoft Edge or Google Chrome) and log in with email credentials.
**IMPORTANT** All NHSmail users will need to register for MFA before 30th June 2024. Click here for more information on how to register for MFA
Forgotten your NHSMail password? - You can unlock and reset your password yourself. You will need to setup at least one authentication method on your account click here for more information.
Help us to get to the urgent phone calls quickly. If you want to raise a non-urgent issues please use the Self-Service portal
Locked out of your network account? (computer login) – Wait 15 minutes and try again.
For your complete guide to Digital Services please see our Digital Services Hand-book
For a Checklist for New Starters click here
‘New’ For an Checklist for staff leaving the Trust click here
Use EGRESS to send large files.
Click the link for more information.
How to send large files using NHS Mail (Egress)
For out of hours issues that impact patient care or system outages, please contact main switchboard who will contact our on-call engineers. We do not reset passwords during out of hours.
If you no longer work at this Trust and want to stop receiving these emails, please click here to request to nominate yourself as a Leaver from Croydon Health Service
Excellent care for all
Home Community Hospital
Professional Compassionate Respectful Safe